Terms of service

Last updated: October 30, 2026

1. Overview

This website (www.dualuz.com) is operated by Dualuz ("we", "us", "our"). By visiting the site or purchasing from us, you agree to these Terms of Service. If you do not agree, please do not use the site.

2. Eligibility

By placing an order, you confirm that you are at least the age of majority in your state of residence and that the information you provide is accurate and complete.

3. Products and descriptions

We make every effort to display product colors, images and details accurately. Colors may vary slightly depending on your screen, and sizes and measurements are approximate. Our products are general pet accessories; information on this site is for general use only and is not veterinary advice. Always supervise your pet when introducing a new product and stop using any item that becomes damaged.

4. Pricing and payment

All prices are listed in US dollars (USD). We reserve the right to change prices at any time. Payment is processed securely at checkout through our payment providers; we do not store your full card details. Applicable taxes are calculated at checkout.

5. Orders

We reserve the right to refuse or cancel any order, for example in case of a pricing error, suspected fraud or product unavailability. If we cancel an order after you've been charged, we will issue a full refund to your original payment method.

6. Shipping, returns and refunds

Shipping is governed by our Shipping Policy, and returns and refunds by our Refund Policy, both available in the footer of this site.

7. Intellectual property

All content on this site, including text, graphics, logos and images, belongs to Dualuz or its licensors and may not be copied or reused without our written permission.

8. Prohibited uses

You may not use the site for any unlawful purpose, to interfere with its security or operation, or to submit false or misleading information.

9. Limitation of liability

To the fullest extent permitted by law, Dualuz is not liable for indirect, incidental or consequential damages arising from the use of our products or this site. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have under applicable consumer protection laws.

10. Privacy

Your use of the site is also governed by our Privacy Policy.

11. Changes to these terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a new "Last updated" date.

12. Contact

Questions about these terms? Email us at info@dualuz.com.