Shipping policy

Last updated: October 30, 2026

Where we ship

We currently ship to addresses within the United States. We are unable to ship to P.O. boxes or APO/FPO addresses at this time.

Shipping cost

Standard shipping is free on all orders. Any taxes are calculated and shown at checkout before you pay.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You'll receive an email confirmation when your order is placed and another one with tracking details when it ships.

Delivery time

Once shipped, orders typically arrive within 7–12 business days. Delivery times are estimates and may be longer during peak seasons, holidays or because of carrier delays outside our control.

Multiple packages

Items in the same order may ship separately and arrive on different days. You'll receive tracking information for each package.

Tracking your order

Use the tracking link in your shipping confirmation email to follow your package. Tracking may take 24–48 hours to update after you receive it.

Lost or delayed packages

If your tracking hasn't updated for 7 days or your order hasn't arrived within 20 business days, contact us at info@dualuz.com and we'll look into it with the carrier. If the package is confirmed lost, we'll send a replacement or issue a full refund.

Incorrect addresses

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible — we can update the address only if the order hasn't shipped yet.